Privacy Policy & Booking Policy

Welcome to Green Hill Resort & Restaurant. We respect your privacy and are committed to protecting the personal information you provide when making an enquiry, reservation, booking, or using our services.

Green Hill Resort & Restaurant
S. No. 46/3, Kolewadi, Jambhulwadi, Near Mokate Crushers, Haveli, Pune – 411046, Maharashtra, India
Booking Contact: +91 70579 99599 / +91 75079 99599

1. Information We Collect

When you contact us or make a booking, we may collect information such as:

  • Guest name
  • Mobile number
  • Email address
  • Number of guests
  • Check-in and check-out dates
  • Booking and accommodation preferences
  • Meal or package requirements
  • Payment and transaction details
  • Any other information required to process your reservation

We use this information only for legitimate business purposes, including processing bookings, communicating with guests, providing services, and managing payments.

2. Use of Your Information

The information provided by you may be used to:

  • Confirm and manage your reservation
  • Contact you regarding your booking
  • Process advance payments and other charges
  • Provide accommodation, restaurant, and other requested services
  • Send booking-related updates or important information
  • Improve our services and customer experience
  • Maintain appropriate booking and financial records

We do not sell or rent your personal information to third parties.

3. Booking & Advance Payment Policy

To confirm a reservation at Green Hill Resort & Restaurant, an advance payment is required.

The applicable advance amount will be communicated to the guest at the time of booking and may vary depending on the accommodation, package, number of guests, dates, or special booking terms.

A booking will be considered confirmed only after the required advance payment has been received and the booking has been confirmed by Green Hill Resort & Restaurant.

Important Advance Payment Condition

The advance payment made towards a booking is strictly non-refundable under any circumstances.

Once the advance payment has been received, it will not be refunded in cases including, but not limited to:

  • Cancellation by the guest
  • Change in travel plans
  • Change of dates
  • Reduction in number of guests
  • Personal or family reasons
  • Transportation or travel-related issues
  • Weather-related travel difficulties
  • Medical or other personal emergencies
  • No-show
  • Early departure
  • Failure to arrive for the booked check-in date

Guests are therefore advised to carefully check their dates, number of guests, package details, and booking conditions before making the advance payment.

4. Booking Changes

Any request to change the booking dates, number of guests, accommodation, package, or other booking details will be subject to availability and approval by Green Hill Resort & Restaurant.

A booking change does not automatically make the advance payment refundable.

Any additional charges resulting from a change in booking details must be paid by the guest as applicable.

5. Cancellation & No-Show

Cancellation of a confirmed booking does not entitle the guest to a refund of the advance payment.

In case of no-show, the booking may be treated as cancelled and the advance payment will remain non-refundable.

If a guest checks out before the originally booked departure date, charges may still apply according to the confirmed booking or package terms.

6. Payment Information

Payments may be made through the payment methods communicated by Green Hill Resort & Restaurant.

Guests are responsible for ensuring that the payment details and transaction information provided by them are accurate.

A booking confirmation will be issued after the required advance payment has been successfully received and verified.

7. Third-Party Services

Where applicable, certain payment gateways, communication services, or other third-party service providers may process information necessary to complete a transaction or provide a requested service.

Such third parties may have their own privacy policies and terms of service.

8. Protection of Personal Information

We take reasonable measures to protect the personal information provided by our guests from unauthorized access, misuse, alteration, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

9. Cookies & Website Usage

Our website may use cookies or similar technologies to improve website functionality, understand website usage, and provide a better user experience.

You may manage or disable cookies through your browser settings. Certain website features may not function properly if cookies are disabled.

10. Communication

By providing your contact details while making an enquiry or reservation, you agree that Green Hill Resort & Restaurant may contact you regarding your booking, payment, check-in, check-out, package details, or other service-related matters.

11. Policy Updates

Green Hill Resort & Restaurant reserves the right to update or modify this Privacy Policy and Booking Policy from time to time.

Any changes will be published on this page with the updated date.

12. Contact Us

For booking enquiries, payment-related questions, cancellation queries, or privacy-related concerns, please contact us:

Green Hill Resort & Restaurant
S. No. 46/3, Kolewadi, Jambhulwadi, Near Mokate Crushers, Haveli, Pune – 411046, Maharashtra, India

Phone: +91 70579 99599 / +91 75079 99599
Website: thegreenhillresort.com

IMPORTANT BOOKING NOTICE

Advance payment is mandatory for booking confirmation. Once paid, the advance amount is strictly non-refundable under any circumstances. Guests are requested to verify all booking details before making the payment.